SERVICE POLICIES

Terms of Service

Published September 20, 2026

The terms for Access Desk software access, downloads and customer support.

Service and contact

Access Desk is a US-based software service operating under the Access Desk brand. For support, purchase disputes or privacy requests, contact ikr99111115@gmail.com. These terms apply to the Access Desk storefront, access service and supplied desktop software. Discord’s own terms also apply when you use its support channels.

Your purchase

The planned offer is US$2,750 for one session token and one platform’s download: Windows or macOS. A single purchase does not include both. Review the selected platform, software requirements, availability and final price (including applicable tax or currency conversion) in the checkout before paying. Purchases are one-time; we do not automatically renew them.

Sales availability is shown on the Access Desk storefront. Prices may change for future orders; a completed order keeps its agreed price. Clearly labeled sandbox orders are tests and do not grant production access. This page does not accept payments. Windows packages remain an unsigned preview pending native Windows verification and are not currently offered for sale. The current Mac package is Developer ID signed but not notarized. Confirm compatibility with support before purchasing.

Activation and expiry

• Activate your code within 24 hours of issue. It binds to the first device that activates it. Keep the code and download link private.
• Activation alone does not start your session. Choose Start Session in the app when ready.
• A token provides up to four hours and 200 AI requests. Rate limits also apply, including practice limits of 20 requests per ten minutes and 100 per day.
• Access ends when that first session ends or 30 days after purchase, whichever comes first. Starting near day 30 shortens the session. Closing the app does not pause these deadlines.
• Online verification is required. Loss of verification locks app content within the short access lease, at most 30 seconds. Built-in practice and local history also become inaccessible through the app while locked.
• Completing a built-in mock does not end the session. Expired access requires another purchase or a new free code issued by the administrator.

A free replacement is a discretionary support option, including for a failed attempt; it is not an automatic entitlement or a promised result. Free codes have the same activation, device, session and 30-day limits measured from issue. An administrator may extend a running session, up to the original 30-day deadline; this does not increase the 200-request allowance. A fresh replacement revokes the old access and starts a separate grant. Adding tokens to an expired grant does not reset its deadline.

Delivery and support

When paid checkout is enabled, verified payment triggers a private code and a download for your selected platform. Website orders deliver on a private order page in the browser used for checkout. Bookmark that page and retain its cookies. A cleared browser or lost device requires support review to recover access. Downloads remain available only while the purchase is eligible. Administrators may issue a private website delivery or recovery link through Discord. These links expire after 24 hours and are claimed by the first browser that opens them. Recovery changes the authorized browser without resetting the code, session or purchase deadlines. If delivery is missing, contact support before buying again. Device loss or replacement requires support review.

Refunds and problems

Website payments are processed by Stripe. Contact ikr99111115@gmail.com for a missing delivery, duplicate charge, compatibility problem or service issue. We review refund requests individually under applicable consumer law; nothing in these terms removes mandatory refund or withdrawal rights. A refunded or disputed payment can suspend the associated access while it is reviewed. Free replacements are discretionary and do not replace legal rights.

Use and limitations

This is AI-assisted preparation software. Use it only where assistance and access to the source material are permitted. Follow exam, school and workplace rules; do not use the service for impersonation, unauthorized exam assistance, fraud or unlawful activity. Access Desk is not affiliated with ETS or an official test provider. AI output can be wrong; no test score, pass or admission outcome is guaranteed.

Your limited license permits personal use on the authorized device and selected platform during active access. Do not share or resell access credentials or attempt to bypass access controls. Access may be suspended for fraud, a refunded or revoked purchase, unauthorized sharing or abuse. Contact support if you believe access was restricted in error.

Privacy and records

Read the Privacy Policy before using the software. Updated Mac clients retain submitted content and built-in study work in a separate private administrator archive. Expiry does not delete those records. Copies you export outside the app cannot be remotely recalled.

Changes

We may update these terms for future use and publish the revision date here. We will not silently shorten an already purchased access window. These terms do not waive mandatory consumer rights.